Support Chat
Smart Support Chat is a complete live chat solution for WordPress — a visitor-facing chat widget and a full agent dashboard, all running on your own server. No subscription, no per-agent fee, no third party seeing your customer conversations.
What you get
– A customizable chat widget with a pre-chat form (name, email, subject, and more — fully configurable)
– An agent dashboard inside wp-admin with real-time-feeling polling updates
– Role-based agent accounts, with fine-grained per-conversation access control
– Auto or manual conversation assignment across your team
– Canned responses — a shared library of saved replies your team can reuse
– Private internal notes on each conversation, visible only to staff
– File attachments with real content verification (not just extension checks)
– CSV and PDF export of your conversation history
– Email, browser, and Firebase push notifications for agents
– Optional WhatsApp and Telegram click-to-chat buttons on your widget
– Full appearance customization — colors, position, light/dark theme, your own branding
– GDPR-friendly: consent checkbox, cookie notice, privacy policy link, all built in
Screenshots
Why self-hosted
Every conversation lives in your own WordPress database. No monthly fee, no visitor limits, no “upgrade to unlock” walls, no third-party company able to see or lose your customer data.
Whats’ included
– The full plugin (ZIP, ready to upload to WordPress)
– A complete documentation PDF covering every screen and setting
– A step-by-step Firebase push notification setup guide
Requirements
– WordPress 5.8 or later
– PHP 7.4 or later
Questions before buying? Message me — happy to help.
